All items bought are subject to standard terms and warranties.
Faulty goods must be returned in the original packaging. We must be contacted first before you return any item. We will arrange the return postage at no cost to the customer.
Due to the nature of racket sports frames and strings cannot be warranted against obvious damage from hitting a wall or floor or miss use. Any obvious signs of impact or scrapes will void any warranty unless our suppliers are willing to exchange the racket.
Any obvious defects in material or manufacture will be covered under standard warranty.
There is no guarantee of how long strings will last and can be from as little as a week to several months.
Some design of rackets do not protect the string very well on impact with a wall and so can damage the string causing it to break. Some rackets do not employ grommets and older rackets can develop sharp edges which cut the string, In these cases and for benefit of the doubt we will restring the racket once for free but charging the cost of new string. However we will restring the racket for free if it is felt that there was a genuine fault with the string or the stringing.